01

Adults aged 65 and over

Support with the day-to-day tasks that illness or incapacity has made unsafe or impossible to manage alone.

• Bathing, showering and personal hygiene
• Getting in and out of bed, dressed and undressed
• Assistance with toileting
• Support with cooking meals
• Support in taking medication
• Basic domestic chores

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02

Adults aged 18–65 & physical disabilities

Support that fits around work, college and a social life rather than replacing them, at the times you choose rather than the times that suit a rota.

• Personal care at the times you choose
• Safe transfers and support with equipment
• Help with basic domestic chores
• Accessing leisure and social activities
• Help building confidence and self-esteem
• Support in taking medication

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03

Children aged 0–18

We support children with additional needs, working alongside the plans already in place.

• Personal care, hygiene and mobility
• Support with meals and feeding
• Accessing leisure and social activities
• Working to school, health and therapy plans
• Background checks on every worker
• Safeguarding children training as standard

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04

Dementia

Continuity is not a nicety in dementia support but the intervention. A small team, a written routine, and a care plan that keeps developing.

• A small bespoke team and a named link worker
• Dementia awareness training for every worker
• The routine recorded and followed
• Eating and drinking kept on track
• Support in taking medication
• The care plan reviewed as things change

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05

Mental health conditions

Support workers who turn up when they said they would, which for a lot of the people we support is the whole point.

• Structure to the day and the week
• Support in taking medication
• Company and getting out of the house
• Shopping, cooking and domestic chores
• Help building confidence and self-esteem
• Staff trained in Mental Health Act awareness

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06

Sensory impairments

Sight and hearing loss, often alongside something else. We keep the home set up the way you set it up, and we say who we are before we do anything.

• Guided mobility indoors and out
• Support with post and phone calls
• Nothing moved without being told
• Personal care and hygiene
• Accessing leisure and social activities
• A consistent team, so nothing is re-explained

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07

Learning disabilities & autism

Support built around how a person actually communicates and what they want to do for themselves, with staff trained for it before they start.

• Autism and learning disability awareness training
• Guidance and training in challenging behaviour
• Personal care and support around the home
• Accessing leisure and social activities
• Maintaining links with family and friends
• Help building confidence and self-esteem

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